Refund & Return Policy

1 Return Eligibility Criteria

Under standard healthcare safety guidelines, pharmaceutical products cannot be returned once delivered. However, we will gladly accept returns or arrange replacement shipments under the following specific conditions:

• Damaged Shipments: The outer packaging or inner product container is physically damaged during shipping.
• Incorrect Deliveries: The product delivered does not match the product stated in the invoice or order confirmation.
• Expired Products: The product received has reached or is past its expiration date upon delivery.

2 Reporting & Documentation

To process a return or replacement, you must report the issue within 48 hours of delivery. Please provide the following details to our support team:

• Your order number and copy of the invoice.
• Clear photographs or a short video demonstrating the damage, leakage, expiration date, or incorrect product label.
• A brief description of the issue.

3 Process & Inspection

Upon receiving your request at our support email, our quality assurance and logistics team will inspect the details provided. We may require the physical return of the item, in which case we will schedule a reverse pickup. Please ensure that:

• The product remains in its original packaging.
• The seals and labels are intact, except in cases of shipping damage.

4 Refund & Replacement Resolution

Once your claim is approved:

• Replacement: We will dispatch a fresh replacement shipment free of any additional charge within 3-5 business days.
• Refund: If a replacement is unavailable, we will process a refund back to your original source of payment within 7-10 business days.

5 Cancellation Policy

Orders can be cancelled prior to dispatch from our warehouses. Once an order has been shipped, cancellation requests cannot be processed.